Effective Date: 01-01-2020
Thank you for using our services. This Refund Policy outlines the circumstances under which refunds may be issued for the services provided by Fakrul.co.uk (“we,” “us,” or “our”) and the conditions that apply to such refunds. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with this Refund Policy, please do not use our services.
- Eligibility for Refunds
1.1 Services Not Meeting Expectations
We strive to deliver high-quality services that meet or exceed your expectations. However, if you are dissatisfied with the services provided, you may be eligible for a refund. To be eligible, you must provide a valid reason, within 7 days of service delivery, explaining why the services did not meet your expectations.
1.2 Exclusion: Services with Monetary Investment
Please note that services that involve the investment of money, such as advertising campaigns or paid promotions, are generally non-refundable. Once funds have been allocated and spent on these services, they cannot be refunded. Therefore, it is essential to carefully consider and assess your investment decisions before engaging in such services.
- Refund Request Process
To request a refund, please contact our customer support team at info@fakrul.co.uk. Your refund request must include the following:
- Your name and contact information
- Detailed explanation of why the services did not meet your expectations
- Any supporting documentation or evidence to support your refund claim
We will review your refund request promptly and notify you of the outcome within a reasonable timeframe.
- Refund Decisions
3.1 Approved Refunds
If your refund request is approved, we will process the refund within a reasonable period. The refund will be issued through the same payment method used for the initial transaction, unless otherwise agreed upon.
3.2 Rejected Refunds
If your refund request is rejected, we will provide you with a detailed explanation of the reasons for the rejection. In such cases, you may have the opportunity to discuss your concerns further with our customer support team.
- Modification of Services
In some cases, we may propose modifications or alternative solutions to address your concerns or issues before considering a refund. Such modifications will be mutually agreed upon, and their implementation will be based on the nature of the services provided.
- Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Refund Policy on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of such changes.
- Contact Us
If you have any questions or concerns about this Refund Policy, please call us at +447745-254351 or email us at info@fakrul.co.uk.
Note: It is advised to consult us before purchasing any service. It will assist you to get clear understanding about our services and the process we maintain in order to complete your task.